Before you start
- Sign in to the account used at checkout.
Steps
- Open Billing from the account navigation.
- Find the paid pass or refund document by invoice number, date, description and amount.
- Choose the available download action for the invoice document you need.
- Optionally save a company name, VAT or registration number and billing address for future PDF presentation.
- Keep the invoice number when contacting billing support.
Expected result
The selected account-owned invoice downloads while its issued totals, tax snapshot and transaction record remain unchanged.
Common problems
- Checkout just completed: allow payment confirmation to finish, then refresh Billing.
- No invoices appear: confirm that you are signed in to the same account used for the purchase.
- A saved billing note changes only the presentation of PDFs you download; it does not rewrite the issued invoice or XML record.