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How to fix a rejected asset upload

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Uploads are rejected when the source type is unsupported, the prepared file exceeds the stored limits, pixel dimensions are invalid, an SVG contains unsafe content, or the browser cannot decode the source.

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On this page
  1. Before you start
  2. Steps
  3. Expected result
  4. Common problems

Before you start

  • Note the exact message shown by the upload area.

Steps

  1. Confirm the source is PNG, JPEG, WebP or SVG; convert browser-incompatible HEIC files first.
  2. For raster sources, reduce the dimensions or file size and try again.
  3. For SVG, remove scripts, embedded external content and event attributes, then export a clean vector file.
  4. Reload Studio and retry once if a network request was interrupted.
  5. Contact support with the file type, dimensions and exact error if the verified source still fails.

Expected result

A valid prepared asset opens in Studio and is available for saving to My Assets.

Common problems

  • Do not send a confidential source file through support unless the support team explicitly requests a safe transfer method.
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Last reviewed August 19, 2026 Reviewed by DanceLogo product team Updated August 19, 2026

Still blocked? Send support the exact message, browser, device and steps that reproduce the issue. Never share a password or full payment-card number. Contact DanceLogo support.

Related Help

Assets and uploads Supported upload formats and limits DanceLogo accepts PNG, JPEG, WebP and sanitized SVG assets. Browser-supported HEIC or HEIF files can be decoded and prepared as JPEG. The stored upload is limited to 10 MB and 16 megapixels, and large raster sources are prepared to a maximum 2,560-pixel edge. Troubleshooting How to contact DanceLogo support safely Send the affected page or Help article, product mode, animation effect name, browser, device, approximate time, exact message and repeatable steps. Never send passwords, full payment-card details or private project content in the first message. Assets and uploads How to reuse an asset from My Assets Assets saved to your account can be selected again from My Assets and opened in a new DanceLogo Studio project. Assets and animation projects are stored separately.