2.1 Why can't I log into my account?

If you have trouble logging in to your DanceLogo account, don't worry! We are here to help you solve this issue.

The logging problem may occur because of one of the following problems:

  1. [1] The email or password is incorrect
  2. [2] You logged in using Google or Facebook
  3. [3] Problem with internet connection

[1] The email or password is incorrect

If you get an error message like this, there's an issue with the email address or password you entered.

How to check if you used the correct email address:

  • • Do you use the same email address you used when you registered on DanceLogo?
  • • Please double-check the spelling of the email you entered. There might be a missing or wrong character in it.

If the password you used is incorrect, you can do the following:

  • • You can reset your account password. A wrong password is one of the most common problems of not being able to log in to a website.
  • • Check your CAPS LOCK. Maybe it is turned on/off while you are typing your password.
  • • Are you using the correct password for your DanceLogo web platform? Check this link to reset your account password if you forgot the password.
  • • Did you change your password recently?

[2] You logged in using Google or Facebook

If you have used your Google or Facebook login for your DanceLogo account, please use the same method to access your account. Another way is to use an email associated with your Facebook or Gmail account and reset the password.

[3] Problem with internet connection

If you're having trouble loading the DanceLogo website sometimes or at all, there might be a problem with your internet connection preventing you from logging in.

To check this, try loading a popular and stable page like Google.com. If it works and Google loads, then it's an excellent sign that your internet connection at least partially works.

If Google doesn't even load, you've probably got a bigger problem than not being able to log in to a website.

If you still have problems accessing your DanceLogo account or for any further information, you can contact us at any moment.

    1. 1.1 What is DanceLogo?
    2. 1.2 How does DanceLogo work?
    3. 1.3 Why should I choose an animated logo?
    4. 1.4 Can DanceLogo make unique animated logos?
    5. 1.5 Where can I use my animated logo?
    1. 2.1 Why can't I log into my account?
    2. 2.2 How do I reset my password?
    3. 2.3 How can I change my email address?
    4. 2.4 What are the DanceLogo credits?
    5. 2.5 How do I buy DanceLogo credits?
    6. 2.6 What should I choose: one-time or subscription purchase?
    7. 2.7 How do I delete my account?
    8. 2.8 How can I change my billing information?
    9. 2.9 How do I download my invoice?
    10. 2.10 Can I get a refund?
    1. 3.1 Do I need a logo to animate it?
    2. 3.2 What is an animated logo image file?
    3. 3.3 What is an animated logo video file?
    4. 3.4 How many animated logos do I get?
    5. 3.5 What kind of logos can I animate?
    6. 3.6 What are animated logo templates?
    1. 4.1 What logo file type can I upload?
    2. 4.2 Can I remove my logo background?
    3. 4.3 Can I set up my logo position in the animation area?
    4. 4.4 Can I change my animated logo background?
    5. 4.5 What are logo effects?
    6. 4.6 Can I animate only my logo symbol?
    7. 4.7 Can I change the animation length?
    8. 4.8 Can I change the animation acceleration?
    9. 4.9 What can I do if no effects fit my animated logo?
    10. 4.10 I need a custom effect. Can you do it for me?
    1. 5.1 How can I render and save my animated logo?
    2. 5.2 What does low-res render mean?
    3. 5.3 What does hi-res render mean?
    4. 5.4 How much time will it take for the render to end?
    5. 5.5 What can I do if my animated logo doesn't render?
    6. 5.6 Can I close my browser window while my animated logo is rendering?
    7. 5.7 Can I edit my animated logo after rendering it?
    8. 5.8 Can I recover an unrendered animated logo?
    1. 6.1 Where can I find my animated logos?
    2. 6.2 Can I download my animated logo as an image file?
    3. 6.3 Can I download my animated logo as a video file?
    4. 6.4 Can I download my animated logo in landscape format?
    5. 6.5 Can I download my animated logo in portrait format?
    6. 6.6 Can I download my animated logo in a square format?
    7. 6.7 In which sizes can I download my animated logo?
    8. 6.8 Can I download my animated logo for my website?
    9. 6.9 Can I download my animated logo for my YouTube videos?
    10. 6.10 Can I download my animated logo for my newsletter?
    11. 6.11 Can I download my animated logo for my social media posts?
    12. 6.12 Can I download my animated logo for video production?
    13. 6.13 Can I download my animated logo with a transparent background?
    14. 6.14 Can I change my animated logo's download quality?
    15. 6.15 Can I change my animated logo's download frame rate?
    16. 6.16 Why is my animated logo file size so big?
    17. 6.17 What can I do if the download doesn't work?
    1. 7.1 What is DanceLogo's affiliate program?
    2. 7.2 How much do I earn with DanceLogo's affiliate program?